(October 27, 2011, Addis Ababa, ENA)--Ethiopian Airlines said it has launched an on-line passenger web check-in services as of 20 October 2011as part of its continuous efforts to enhance the traveling experience of its passengers.
According to a press release Ethiopian sent to ENA on Thursday, the service will allow customers to check-in online avoiding the airport queues and last minute rush.
"The introduction of the Web Check-in facility will increase operational efficiencies besides enhancing our customer services,” the statement quoted Chief Commercial Officer of Ethiopian, Gobena Michael as saying.
Customers can now choose their own seats online, update personal information, confirm special requests, print boarding pass, and then proceed straight to the boarding gate, the statement said. The new system will allow passengers to register their loyalty miles while checking-in, the statement noted.
"The introduction of the Web Check-in facility will increase operational efficiencies besides enhancing our customer services,” the statement quoted Chief Commercial Officer of Ethiopian, Gobena Michael as saying.
The online check-in is available from 48 to 2 hours prior to the departure of international flights and from 24 to 2 hours for domestic flights, according to the statement. Passengers without check-in baggage must get to the airport 60 minutes before the departure of international flights and 45 minutes before departure of domestic flights, it noted.
The statement said at the initial stage, the web check-in service is availed for 32 Ethiopian destinations although the airline is planning to expand the service to its remaining destinations.
Source: Ethiopian News Agency
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