(July 20, 2012, Travel and Tour World)--Ethiopian Airlines was recognized by Planet Africa Network with the Transformation Award 2012 at a ceremony held in Toronto on 17 July 2012, in the presence of H.E. Mr. Bal Gosal, Minister of State for Sports of Canada, Mr. Howard Eng, CEO of the Greater Toronto Area Airport, Mr. Tewolde Gebremariam, CEO of Ethiopian, and other invited guests.
The award was given to Ethiopian for transforming lives in the African Diaspora by providing efficient aviation services.Planet Africa Network was established to reflect the best of people of African heritage in the whole world and links the Diaspora to the continent where they live.
Ethiopian CEO Tewolde Gebremariam said on the ocassion "Ethiopian is, first and foremost, a customer focused and market driven airline.
In a context of hyper competitive global airline industry, the only way for Ethiopian to sustain its success is through its differentiated service delivery and by meeting its customers' expectations. We are, therefore, honored to get this award and will not relent in our continuous efforts to offer our customers the best possible travel experience.
"Ethiopian has been heavily investing in enhancing the skills of its human resource, in modernizing its fleet and in upgrading its facilities, all with a view to improve its customer service. The multiple recognition of the airline is the outcome of this continuous effort, as reflected in its customer satisfaction rating exceeding 85% and above industry average flight punctuality.
Source: Travel and Tour World
The award was given to Ethiopian for transforming lives in the African Diaspora by providing efficient aviation services.Planet Africa Network was established to reflect the best of people of African heritage in the whole world and links the Diaspora to the continent where they live.Ethiopian CEO Tewolde Gebremariam said on the ocassion "Ethiopian is, first and foremost, a customer focused and market driven airline.
In a context of hyper competitive global airline industry, the only way for Ethiopian to sustain its success is through its differentiated service delivery and by meeting its customers' expectations. We are, therefore, honored to get this award and will not relent in our continuous efforts to offer our customers the best possible travel experience.
"Ethiopian has been heavily investing in enhancing the skills of its human resource, in modernizing its fleet and in upgrading its facilities, all with a view to improve its customer service. The multiple recognition of the airline is the outcome of this continuous effort, as reflected in its customer satisfaction rating exceeding 85% and above industry average flight punctuality.
Source: Travel and Tour World
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