Monday, June 17, 2013

Poor Service Delivery: Ethiopian Airlines Apologises

(June 17, 2013, (Leadership))--Following a complaint filed by the Consumer Protection Council (CPC) on the ill-treatment meted out to passengers of Ethiopian Airlines on Saturday, May 18, 2013, at the Nnamdi Azikwe International Airport, Abuja, the airline has apologised to the affected passengers through the Council.

The Council’s letter was based on several complaints received from passengers of the said flight, particularly those of the Business Class on poor service delivery. The airline, in a reaction to the Council’s complaint, tendered its deep apologies to the Council and all the affected passengers, blaming the shoddy service to the passengers of the affected flight on its system failure.

 In a letter of apology signed by Aschalew Endale, the airline said “on this specific date all the systems that we are using were interrupted for a week due to network connection problem,” disclosing that an attempt at solving the problem in good time with its system support staff did not achieve much because of the seriousness of the failure. Read more from Leadership »

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